Callcentres.net is launching the 2008 Asian Contact Centre Industry Benchmarking Report.

First published in 1997, the Asian Contact Centre Industry Benchmarking Report has become the definitive Asian contact centre industry reference.

They are inviting contact centre managers, service directors and senior executives who are responsible for the management of contact centres as well as other parties related to the contact centre industry to attend these exciting events.

Dr Catriona Wallace, President of research and analyst company, callcentres.net, will present the 2008 Asian Contact Centre Industry Benchmarking Report results and discuss key information about the contact centre industries in China, India, Singapore, Thailand, Malaysia Indonesia, Vietnam and The Philippines.

The following topics will be presented:

  • Market Sizing, including: industry, employee and seat size.
  • Contact Centre Operations, including: customer contact channels, call volume, regions serviced, opening hours and outsourcing practices
  • Technology including current usage and purchase intentions
  • Human Resources, including: staff profile, turnover, tenure, absenteeism, retention, recruitment, training and remuneration
  • Key Performance Indicators including goals and actual performance levels
  • Sales and Revenue Generation 
  • Budgets and seat costs
  • Quality Assurance
  • Significant Challenges facing contact centre operations over the
    coming year

Manila, Philippines Friday 7th March 2008
The Peninsula Manila
(Corner of Ayala and Makati Avenues, 1226 Makati City, Philippines)

Time: 1:30 pm - 5:00 pm
Afternoon Tea will be served.
Registration is available at no cost. Register here: http://www.callcentres.net/asiaeventreg