Nice Systems

presents

How to make Effective Use of Customer Feedback Webinar

Most organizations understand the importance of obtaining feedback to gain a true perspective of how well they meet their customers’ expectations. However, interpreting survey results and using that knowledge effectively is often difficult. Doing this successfully requires a deeper understanding of the context in which a customer’s responses were given.

Using real-world examples this session examines how an integrated customer feedback/quality management system provides this insight, and how that can be used to affect real improvement.

In this session we explore:

  • The pros and cons of different customer feedback solutions
  • How to gain a fuller understanding of the fundamental reasons behind responses
  • Methods to ensure agent performance aligns with customer expectations
  • The ultimate source of customer feedback – call recordings

Register online for the How to make Effective Use of Customer Feedback webinar.