Call Center Philippines

Telemarketing, Customer Service, Technical Support, Call Center Training

Entries for February, 2008

Davao City Makes Room for More Call Center Operations

Davao City Investment and Promotion Center (DCIPC) head Engineer Roberto Teo during the Davao Business Process Outsourcing (BPO) Property Forum on Thursday said that the city in the next few months will make available some 20,000 sq. m. for call center operations.
Teo said some of these projects are ongoing and they expect the available the [...]

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Workforce Analytics Business Intelligence Meets Human Capital Management

Review Aberdeens comprehensive look into process, procedure, methodologies and technologies with best practice identification and actionable recommendations.

Workforce analytics is not a new concept. The ability to measure human capital metrics to obtain greater insight into workforce-related issues has been possible for well over a decade, however few organizations have adopted the practice in a meaningful [...]

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TeleTech Receives Regional Outsourcing and Offshoring (O&O) Excellence Award

Outsourcer TeleTech has been awarded the Philippines’ Regional Outsourcing and Offshoring (O&O) Excellence Award for its contribution in the development of “next wave” cities.
The award was made by the Department of Trade and Industry (DTI) as part of the recently-concluded E-Services Global Outsourcing Conference. The Regional O&O Excellence award recognises companies that have supported the [...]

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