Call Center Philippines

Managers just hate it when their agents can’t “overcome” objections.
When writing an article many years ago about “Overcoming Objections,” it occurred to me that customers do not like salespeople who make them feel wrong or stupid. Agents are trained in pointing out how wrong customers are. What’s wrong with this picture?
Sadly, some salespeople think it [...]

invites you to a free webinar on
The Economics of Customer Relationships
The great balancing act! Many companies are dealing with what appears to be conflicting issues. How do you determine the correct balance between the handling of customers effectively and maintaining appropriate services levels.
To effectively design your service level and customer experience, you need to understand [...]

 
presents
How to Turn First Calls into a Relationship
FREE Live Webinar on Wednesday, March 12, 2008
11 AM PST (2 PM EST)
Speakers: Jim Dickie, CSO Insights
Kineon Walker, Citrix Online
One of the greatest challenges facing sales teams today is turning first calls into legitimate sales opportunities. How do you develop a relationship with new prospects and win their [...]

Surprisingly, taking on a supervisory role has become so challenging that many professionals feel unprepared for the new responsibility – or may even turn down the promotion. Not only do new supervisors have to grapple with the old standby challenges, such as making the transition from buddy to boss, but they [...]

TESDA’s Call Center Training scholarship awarding ceremony held recently was covered by ABS-CBN.
A video of the event can be viewed here: TESDA Scholarship Awarding Ceremony @ FarmOut Training Center (August 2006)
Provincial TESDA Director Engr. Ponciano Catipon, was also interviewed by ABS-CBN after handing out the scholarship grants to FarmOut Training Center’s qualified students.
The event took [...]

FarmOut Training Center was inaugurated last July 3, 2006.
The training center caters to aspiring call center agents who want to have an edge when applying for a position at a call center.
FarmOut Training Center provides a 45-day training regimen for its call center training students. Students are exposed to a mixed environment of training utilizing both multimedia and instructor-led sessions to ehance [...]